Kirsten Dahlen:
Customer Success Professional

My Projects

Explore my work showcasing process improvement and customer success expertise.

Scribe on Power Automate

Scribe detailing how to create a workflow in Power Automate to automatically upload documents to a specific file location.

Blog Insights

Curated blog posts summarizing key customer success content from experts with my added personal insights.

About Kirsten Dahlen

I am a Customer Success professional with five years of experience building strong relationships and guiding customers to success. I'm passionate about creating a smooth customer journey by driving product adoption, reducing churn, and proactively addressing needs. I've managed portfolios exceeding $150M in ACV, using data to analyze customer health and communicate value in every interaction. As a dedicated success manager, I rely on empathy and active listening to turn customers into advocates and build trust as an advisor.

$150M+

15%

Churn Reduction

Annual Contract Value

Get In Touch

Submit a client testimonial to be featured on my page, refer me to opportunities at your company, or just reach out to connect about all things Customer Success!

Contact

dahl6035@pacificu.edu

Client Feedback

Hear directly from those I have served about how I can drive positive impact for your mission.