About Kirsten Dahlen

Throughout my career, I’ve often become the go-to person for software questions, tech issues, and process improvements. I genuinely enjoy being that point of contact — the one who grants wishes and presents solutions to problems before they even knew they needed one.

Working in Customer Success enables me to drive true meaning — not just for the businesses I support, but for the people behind them. I’m passionate about blending data analysis with relationship-building, allowing me to spot opportunities, solve problems, and support customers in their journey to success.

By showing up as my authentic self — someone who values transparency, empathy, and finds smarter ways to work — I deliver measurable, lasting and high-impact results.

My Professional Journey

My passion for Customer Success is fueled by the thrill of helping others achieve their goals. Guiding others through complex software adoptions isn’t just something I enjoy—it’s something I excel at.

That passion led me to Customer Success, where I combine my technical understanding with my ability to build influential relationships. Whether I’m training 90+ vendors on payment processes or implementing automated workflows that cut billing delays by three weeks, I rely on clear communication and a solutions-oriented mindset.

My certifications as a Scrum Master (CSM), Scrum Product Owner (CSPO), and Customer Success Manager (CCSM) have equipped me with agile strategies that improve collaboration and efficiency, particularly with technical teams like engineers. By connecting customer needs and technical solutions, I ensure seamless experiences that deliver early and consistent value.

Contact Me

Reach out to me with opportunities in customer success and the tech industry.